The Shalbourne Suite - Payment Options

Payment options & Prices

Treatment at the Shalbourne Suite is available to everyone, even if you are not covered by medical insurance.

We are recognised by UK private medical insurance companies and it is recommended that you confirm your level of cover with your insurer before arranging treatment.

For those without insurance cover, we offer fixed price packages.

Insured Patients

If you are insured, it is necessary that you advise your insurance company that you are attending the hospital before your visit. They will tell you whether your policy will cover the treatment and how to make a claim.

To enable us to settle your account directly with your insurance company, we will need the following information upon your arrival at the hospital:

Name of the Insurance

Company Registration Number

The scale or level of your insurance cover

Claim form

Claim number or authorisation code

Claim Forms: Most insurance companies require the claim form to be completed by yourself and either your GP or Consultant. Wherever possible a claim form must be completed before or on admission.

The hospital invoice will be sent direct to your insurance company, providing we have had the appropriate information and authorization.

Please Note: It is the responsibility of the patient to ensure that their account is settled in full and any reminders from the finance dept will be sent to the patient direct. It is the patient’s responsibility to settle any shortfall not covered by their insurance.

Fixed Price for Self Pay Patients

Fixed Price Packages are a solution for people who do not have private medical insurance. It is also available to those whose insurance cover excludes certain treatments.

You can pay for treatment through agreeing a set price with us. This gives you peace of mind and ensures that whatever is involved in treating you, the price remains the same.

You will be medically assessed and a fixed cost for your procedure established.

You will be required to pay the agreed price in advance of your treatment.
For more information, click here to view the fixed price leaflet.

To request a fixed price quotation, click here

Pay as you go

You may choose to self-pay on a pay as you go basis. However, as the cost is not fixed, it may prove less or more expensive, once all medical procedures have been undertaken. An invoice for the hospital fees will be raised after your discharge. A separate invoice will be sent to you by your Consultant and Anaesthetist to cover their professional fees.

How do I pay?

Payment can be made by cheque (payable to ‘Great Western Hospitals NHS Foundation Trust’), credit card (Visa / Master card) or debit card (Maestro). Any additional costs, e.g. transport, international telephone calls, visitors meals, are charged separately. Payment is required within 21 days of the date of the invoice.

Please note: We require full payment seven days prior to your admission date.

If you choose to self-pay on a ‘pay as you go’ basis you will be asked for a deposit to cover the estimated charge of your accommodation. Payments are accepted by credit card, cheque, or cash.

Hospitality beds

Our single en-suite rooms are available if you would like the privacy and facilities offered to private patients without the expense of private healthcare.

Your treatment will be delivered under the NHS. For more information, please contact the Shalbourne Suite on 01793 646060/1 or email: shalbournereservationsteam@gwh.nhs.uk.